Age Verification Policy

Our Commitment

Lost Mary Vapes is committed to preventing the sale of vaping products to minors. We implement strict age verification procedures at multiple stages of the purchasing process to ensure compliance with federal, state, and local laws.

Age Verification Process

1. Website Entry

When you first visit our website, you must confirm that you are 21 years of age or older before accessing our products.

2. Checkout Verification

During checkout, we use third-party age verification services that cross-reference the information you provide (name, date of birth, address) against public records to verify your age.

3. Delivery Verification

All packages require an adult signature (21+) with valid photo ID upon delivery. The delivery person will verify the recipient's age before releasing the package.

What We Verify

• Full legal name
• Date of birth
• Shipping address
• Government-issued ID (in some cases)

Failed Verification

If we cannot verify your age through our standard process, we may:

• Request additional documentation (government-issued photo ID)
• Cancel your order and issue a full refund
• Restrict your account from future purchases

Consequences of Fraudulent Orders

Attempting to purchase products using false information or on behalf of a minor is:

• A violation of our Terms of Service
• Potentially illegal under federal and state law
• Grounds for permanent account suspension

We report suspected fraudulent activity to appropriate authorities.

Legal Requirements

Our age verification policies comply with:

• The Family Smoking Prevention and Tobacco Control Act
• PACT Act requirements for delivery sales
• State and local age verification requirements
• FDA regulations on tobacco and nicotine products

Report Violations

If you become aware of any attempt to sell our products to minors, or if you suspect someone is using fraudulent means to purchase our products, please report it to us immediately at compliance@lostmary.com.

Questions?

If you have questions about our age verification process or if your order was cancelled due to age verification issues, please contact our customer service team:

Email: support@lostmaryvapes.com
Phone: 1-800-LOST-MARY