Return & Refund Policy

Refunds

Once the product is received and inspected, we will issue a refund back to the original payment method, minus a 15% restocking fee. Please note:

• We do not provide pre-paid return labels
• Shipping fees are non-refundable
• We highly recommend adding insurance to your return package
• Refunds are processed within 5-7 business days after receiving the return

Exchanges

We are happy to process exchanges within 30 days of purchase. When the returned items are received, a customer service representative will contact you to clarify what items you would like to exchange for and place your order.

• You will only be responsible for the remaining amount if the exchange item is of higher value
• Standard shipping fees apply to exchange orders under $99

Items NOT Eligible for Return/Exchange

Unfortunately, due to FDA regulations and health/safety concerns, we cannot accept returns on certain items:

• Opened and/or used e-liquid products
• Opened and/or used vape devices or accessories
• Products not purchased from our website
• Sample packs or bundle deals that are partially returned or opened
• Products damaged due to misuse or improper handling
• Items purchased more than 30 days ago

Defective Products

If you receive a defective product, please contact us immediately with:

• Your order number
• Photos or videos showing the defect
• Description of the issue

We will work with you to resolve the issue, which may include a replacement or refund at our discretion.

How to Initiate a Return

1. Contact our customer service team at support@lostmaryvapes.com or call 1-800-LOST-MARY
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Ship the item(s) back to us (at your expense)
5. Once received and inspected, we will process your refund or exchange

Damaged or Wrong Items

If you receive a damaged package or incorrect items, please contact us within 48 hours of delivery with photos of the damage or incorrect items. We will arrange for a replacement or refund at no additional cost to you.

Order Cancellations

Orders can be cancelled within 1 hour of placement. After this window, orders may have already been processed for shipping and cannot be cancelled. Please contact us immediately if you need to cancel an order.

Contact Us

For any questions about returns or refunds, please contact:

Email: support@lostmaryvapes.com
Phone: 1-800-LOST-MARY
Hours: Monday - Friday, 9AM - 6PM EST